"I would like to thank you and your friendly staff for helping my father during his stay at Maplewood.
You have a beautiful residence and remarkable staff, this was mentioned to me by my father several times."
"I have stayed in 4-star hotels and have cruised on some 5-stars but the service at Maplewood far exceeds anything I have received in the past. Staff and accomodations are excellent and I cannot fault any aspect of the service.
I cannot but recommend this establishment, it by far exceeded my expectations."
"I am writing to thank you for your patience and support while we dealt with the recuperation of my step-father and the passing of my mother. I would not hesitate to recommend the Maplewood facility. You and all of the staff that we encountered were supportive, flexible and displayed a high degree of compassion."
"I definitely made the right choice to be easing into life at this residence which has been my ‘Home away from Home‘. I have had such timely, medical attention by caring, compassionate, professional staff which is the main reason I decided on this quality facility."
"The hospitality was very warm, the food was excellent, our room first class, the entertainment captivating, your staff was always smiling. We have no hesitation in recommending Maplewood. We may ourselves move there later on in life."
“You really helped make the occasion of our mother’s 90th birthday a very special event. Thanks for everything.”
“From the GM down, everybody at Bridlewood Trails has been amazing. People like Lauren, Dave, Nathan, Jason, Jill, Theresa, Cathy, Mirnani, Carolina, Gail, Lynn, you [Tanya Cullain, Director of Care] and the rest of the nursing and care staff come to mind, but I know that the whole Trails team was exceptionally caring, loving and helpful during a very stressful time for my family."
“Perhaps in your profession you become familiar with the sad progression of dementia and the ultimate necessary outcomes for a married couple. And perhaps you have ‘seen it all.’ But you and your group’s compassion, tenderness, humour, professionalism and love made this traumatic first-time for my parents and our family so much more bearable.”
“Thanks again to you and your great nursing staff. I know that my father-in-law could be quite stubborn at times, and I sincerely appreciate the effort your staff made to make him feel secure and comfortable.”
“Thank you for all of your support. It has truly been a wonderful experience at Bridlewood Trails, and my father’s health and happiness has benefited from your wonderful staff and facility.”
“Even though I was sick, I very much appreciated everything about your residence. It was beautiful and clean, with lovely rooms, and what can I say about the food other than ‘C’est si bon!’ (It was delicious!) I wish to thank everyone I encountered, for their kindness and attention and most of all for their smiling faces, which reminded me that all people smile in the same language.”
“I just wanted to take a few moments to acknowledge the phenomenal job that your staff is doing in the provision of care for a couple of your residents in particular. The superlative level of care provided by your facility staff, both prior to and during the shift nursing staff’s visits, was evident in the skin conditions of these two residents. The devotion and fondness that your staff shows for these two gentlemen was also apparent during each of our frequent shifts to turn and reposition them and provide personal care.”